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Help & Support
Find answers to common questions and get support for your travel health application.
Frequently Asked Questions
How do I apply for a travel health certificate?
To apply, complete the required travel health declaration and provide the information requested for your trip. You may choose to create an account before starting your application. If one is automatically created for you after submission, you will receive an email to confirm your account and set a password for future sign-ins.
What documents do I need to submit?
Under normal border conditions, most travelers need only to provide a valid passport or a country-approved Certificate of Identity (CI). Depending on current border conditions, public health requirements, or individual travel circumstances, you may also be asked to provide additional supporting documents.
How long does it take to process my application?
During normal border operations, most health declarations are processed immediately upon submission under routine screening conditions, provided no additional review or documentation is required. In rare cases, processing may take 24 to 48 hours if additional review is needed due to border restrictions, public health concerns, or recent travel involving certain countries. During border closures, public health events, or other exceptional circumstances, processing times may vary, and additional screening or supporting documentation may be required, with processing times ranging from 48 to 96 hours
Can I track my application status?
Yes. If you sign in to your account, you can track your application online throughout the full process and view its current status at each stage of review. The system will also send automatic email updates to keep you informed when your status changes, when additional information is required, or when further action is needed. In most routine cases, applications are processed automatically, so you will not usually need to monitor your status manually. Once approved, your travel health certificate will also be sent to you by email.
What if my application is denied?
If your application is denied, you will be notified through your account and by email. In most cases, before a denial is issued, you will be asked through the system (TravelHealth) and by email to provide additional information, clarification, or supporting documents to help prevent the denial where possible. If a denial does occur, this process is also generally where you will be informed of the reason, so that you can understand the issue and, where permitted, take steps to address it or submit a new application.
Why am I being asked health questions?
Only health information relevant to travel screening and entry requirements is requested. To respect your privacy, only the information necessary for your application is collected. The specific questions may change from time to time based on global or regional health developments and current border conditions.
Why do I need to provide where I am staying in American Samoa?
Details of where you will be staying in American Samoa are required as part of your travel information and Department of Health TravelHealth declaration. This information supports public health follow-up where necessary, including contact tracing, exposure notification, and response measures related to communicable disease concerns involving you or individuals who may have been in close proximity to you during your travel to our beautiful islands.
Does every person in my family or group need a declaration?
Yes. A separate health declaration is required for each person traveling in your family or group. TravelHealth has been designed with smart logic to make this process as easy as possible, so you do not have to repeat many of the same details for travelers in your family or group.
What if additional information or documents are needed?
If additional information, clarification, or supporting documents are required, your application will be placed on hold while TravelHealth requests them. You will be notified through your account (dashboard) and by email, so you can review what is needed and respond. Once the requested information is provided, the declaration will be resubmitted for secondary review, after which a decision will be made.
How do I contact customer support?
You can contact customer support by email at xxxxx@xxxxxxx.com during normal business hours, Monday through Friday. Every effort is made to respond as quickly as possible.
Still Need Help?
Our support team is available to assist you with any questions or concerns.
Email: xxxxx@xxxxxxx.com
Phone: